Hotel Kamrupa Private Limited

Last Updated: October 14, 2025

1. Introduction

Welcome to Hotel Kamrupa. These Payment Terms and Conditions govern all online payment transactions made through our website www.hotelkamrupa.com for room bookings, event bookings, restaurant services, and other amenities offered by Hotel Kamrupa Private Limited.

By making a payment through our website, you agree to be bound by these terms and conditions. Please read them carefully before proceeding with any transaction.

2. Acceptance of Terms

By accessing our payment gateway and completing a transaction, you acknowledge that you have read, understood, and agree to be bound by these Payment Terms and Conditions, along with our General Terms of Service and Privacy Policy.

Note: If you do not agree with any part of these terms, please do not proceed with the payment.

3. Payment Methods Accepted

Hotel Kamrupa accepts the following payment methods through our secure payment gateway:

Credit Cards: Visa, MasterCard, American Express, Diners Club
Debit Cards: All major bank debit cards
Net Banking: Available for all major Indian banks
UPI: Unified Payments Interface (Google Pay, PhonePe, Paytm, BHIM, etc.)
EMI Options: Available on select credit cards (subject to terms)

4. Payment Gateway Security

Hotel Kamrupa uses industry-standard secure payment gateways that are PCI-DSS compliant to ensure the safety and security of your financial information.

4.1 Security Measures

All payment transactions are encrypted using SSL (Secure Socket Layer) technology with 256-bit encryption
We do not store your complete credit/debit card information on our servers
Card details are processed directly by our certified payment gateway partners
Additional security layers including OTP verification and 3D Secure authentication

Important: Never share your card details, CVV, OTP, or PIN with anyone claiming to represent Hotel Kamrupa. We will never ask for this information via phone, email, or any other medium.

5. Booking and Payment Process

5.1 Advance Payment

For room reservations and event bookings, an advance payment is required to confirm your booking. The advance payment amount varies based on:

Type of room or service selected
Duration of stay or event
Seasonal pricing and promotional offers
Special requests and add-on services

5.2 Full Payment

You may choose to pay the full amount at the time of booking or pay the balance amount upon check-in or at the conclusion of your stay/event, as per the booking terms displayed during the reservation process.

5.3 Payment Confirmation

Upon successful payment, you will receive:

An immediate on-screen confirmation
A confirmation email with booking details and payment receipt
Transaction reference number for future correspondence
Tax invoice (GST invoice will be provided as per Indian tax regulations)

6. Pricing and Charges

6.1 Price Display

All prices displayed on our website are in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise specified. The final amount payable will be clearly shown before you complete the transaction.

6.2 Taxes

Prices are subject to applicable Goods and Services Tax (GST) as per Government of India regulations. Current GST rates apply at the time of booking and may be subject to change as per government notifications.

6.3 Additional Charges

The following additional charges may apply and will be communicated clearly during the booking process:

Extra guest charges
Special occasion decorations
Early check-in or late check-out fees
Mini-bar and room service charges
Additional food and beverage orders
Laundry services
Any other special services requested

7. Payment Failures and Errors

7.1 Failed Transactions

In the event of a payment failure due to technical issues, insufficient funds, incorrect card details, or any other reason:

Your booking will not be confirmed until successful payment is received
Any amount debited from your account will be automatically refunded within 5-7 business days
You may retry the payment or contact our support team for assistance

7.2 Double Debit

In rare cases where your account is debited multiple times for a single transaction:

Please contact us immediately with transaction details
We will verify the duplicate charge with our payment gateway
Confirmed duplicate charges will be refunded within 7-10 business days

Important: If you encounter any payment issues, please contact us at +91-XXXXXXXXXX or email reservations@hotelkamrupa.com before attempting another payment.

8. Cancellation and Refund Policy

8.1 Cancellation Terms

Cancellation policies vary based on the type of booking, rate plan selected, and time of cancellation. Please review the specific cancellation policy applicable to your booking before making payment.

8.2 Refund Process

When a refund is applicable:

Refunds will be processed to the original payment method used for the transaction
Processing time: 7-14 business days from the date of cancellation approval
Bank processing may take additional 3-5 business days
Refund confirmation will be sent via email
Service charges and payment gateway fees are non-refundable

8.3 Non-Refundable Bookings

Certain promotional rates and special offers may be non-refundable. This will be clearly indicated at the time of booking. No refunds will be issued for:

No-shows (guests who fail to check-in without prior cancellation)
Early check-outs (unless eligible under the rate plan)
Non-refundable rate bookings
Last-minute cancellations outside the free cancellation window

9. Currency and Exchange Rates

All transactions on www.hotelkamrupa.com are processed in Indian Rupees (INR). If you are using an international credit/debit card, your bank or card issuer may charge currency conversion fees and the exchange rate will be determined by your card issuer. Hotel Kamrupa is not responsible for any additional charges levied by your bank.

10. Chargebacks and Disputes

10.1 Dispute Resolution

If you have any concerns regarding a payment transaction, please contact us directly before initiating a chargeback with your bank. We are committed to resolving all payment disputes amicably and efficiently.

10.2 Chargeback Consequences

Initiating an unwarranted chargeback may result in:

Immediate cancellation of your booking without refund
Suspension of access to our services
Legal action to recover costs and damages
Addition to our restricted customer list

11. Privacy and Data Protection

Hotel Kamrupa is committed to protecting your personal and financial information. All payment data is handled in accordance with our Privacy Policy and applicable data protection laws.

We collect only necessary payment information required to process transactions
Your payment information is never shared with third parties except our payment gateway partners
We do not store sensitive card information on our servers
All data is protected with industry-standard security measures

12. Modification of Service and Pricing

Hotel Kamrupa reserves the right to:

Modify pricing, services, and offerings at any time without prior notice
Correct any errors in pricing or service descriptions
Cancel bookings made with incorrect pricing due to system errors
Update payment methods and gateway partners

In case of significant price errors, we will contact you and offer you the option to confirm the booking at the correct price or cancel without penalty.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Hotel Kamrupa shall not be liable for:

Any indirect, incidental, special, or consequential damages arising from payment processing
Delays in payment processing due to bank or payment gateway issues
Losses resulting from unauthorized access to your payment information due to your own negligence
Force majeure events affecting our ability to provide services
Technical issues or system failures beyond our reasonable control

14. Customer Responsibilities

By using our payment gateway, you agree to:

Provide accurate and complete payment information
Ensure you are authorized to use the payment method provided
Maintain the confidentiality of your payment credentials
Notify us immediately of any unauthorized transactions
Comply with all applicable laws and regulations
Use the payment system only for legitimate bookings

15. Governing Law and Jurisdiction

These Payment Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising from payment transactions shall be subject to the exclusive jurisdiction of the courts in Guwahati, Assam, India.

16. Changes to Terms and Conditions

Hotel Kamrupa reserves the right to modify these Payment Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our payment services after any modifications constitutes acceptance of the updated terms.

We recommend reviewing these terms periodically for any updates.

17. Customer Support

For any questions, concerns, or assistance regarding payments and transactions, please contact us:

Hotel Kamrupa Private Limited
R.G. Baruah Road, Ganeshguri Chariali
Ganeshguri, Guwahati, Assam – 781006

Email: pranjal.mnt@gmail.com
Phone: +91-9706061211
Website: www.hotelkamrupa.com

Our customer support team is available 24/7 to assist you with any payment-related queries.

18. Acknowledgment

By completing a payment transaction on www.hotelkamrupa.com, you acknowledge that you have read, understood, and agree to be bound by these Payment Terms and Conditions.

Thank you for choosing Hotel Kamrupa. We look forward to serving you!

Hotel Kamrupa Private Limited
R.G. Baruah Road, Ganeshguri Chariali, Guwahati, Assam – 781006
Phone: +91-9706061211 | Email: pranjal.mnt@gmail.com
www.hotelkamrupa.com